![]() There are now only two tiers for rates with QB Payments, the swipe rate or keyed rate. Several years ago the pricing model for merchant service rates was revamped making it very simple. If you’re interested in seeing what else is out there, browse through our reviews of smartphone card readers.Payment processing is now fast and easy thanks to QuickBooks Payments. Many traditional credit card processing companies now offer smartphone and tablet processing, and it may even cost less. However, as noted, if customer service is important to you, FreshBooks may be a better fit.īut if you’re not set on using one of these two, there are more options. If you’re choosing just between the two, and cost is your most important factor, you’ll likely want to go with Square. (Images not to scale.) So should I use Square or FreshBooks? The FreshBooks reader is approximately 2.5 inches long by 2 inches wide. The Square reader is noticeably smaller, with the main part approximately the size of a quarter. ![]() The FreshBooks reader is a little easier to swipe a card through since it’s larger, but neither presented a huge advantage. We used the same phone each time, and found that both the Square and FreshBooks readers are stable. Opening the Square app drops you directly into the payment entry screen.īoth card readers we tested were headphone jack models. ![]() While both offer similar functions, the FreshBooks reader is more user-friendly, featuring screens that guide you through the process of accepting a card if you need assistance.Īs seen the screenshots, below, opening the FreshBooks app will display a menu that allows you to choose what you want to do. We’ve had the opportunity to test out both the FreshBooks reader and payment app, and the Square reader and register app. (Or lack of.) If being able to reach customer service is important to you, Square might not be the best choice. Square doesn’t provide a customer service phone number, and clients repeatedly take to review sites and the Better Business Bureau to express frustration with Square’s ongoing support. On customer service, the internet has spoken: FreshBooks has knowledgeable representatives that can be reached by phone. While previously only available for Apple devices, FreshBooks released a reader for Android in May 2016, meaning both options work with either Apple or Android systems. If accepting NFC technologies like Apple Pay is important to you, Square is the better option of the two. Square is the winner between the two, but it doesn’t mean it’s the cheapest mobile payment option overall.įor equipment, Square offers a choice of three credit card readers: the original magnetic stripe headphone jack reader, a combination magstripe/EMV headphone jack reader, and a countertop EMV/NFC reader.įreshBooks currently only offers one reader, a combination magstripe/EMV headphone jack reader. Remember that while flat rate pricing makes your costs look simpler, it’s not necessarily the lowest it could be. Note that for businesses processing transactions under $10, Square may impose a per-transaction fee of 10-15 cents. And finally, when keying in cards instead of swiping, Square offers 3.5% + $0.15 to FreshBooks’ 3.5% + $0.30. That 30 cents can add up quickly if you process a lot of transactions.įor American Express, Square comes out ahead again, charging the same 2.75% (possibly with a $0.10 – $0.15 charge for small transactions) while FreshBooks comes in at 3.4% + $0.30. This is compared to FreshBooks’ 2.7% + $0.30. Square charges 2.6% + $0.10 for swiped transactions. Until recently, Square didn’t charge a per-transaction fee, but now does for businesses with average tickets under $10. Both companies offer flat rate pricing to accept credit cards. FreshBooks, pricing is similar, but Square has an edge. How do Square and FreshBooks stack up? Let’s take a look. In 2016, FreshBooks rolled out a smartphone credit card reader to allow customers to take payments in addition to managing financial information. Check out CardFellow’s equipment directory for assistance.įreshBooks started as accounting software, a rival to Intuit’s popular QuickBooks brand. We’re leaving this article for historical purposes, but businesses looking for a smartphone card reader should consider current options. ***Update 2023: FreshBooks no longer offers a card reader itself, instead suggesting other brands.
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